Refund & Cancellation Policy

Last updated: 5 June 2026

Aligned with Egypt's Consumer Protection Law No. 181 of 2018 and its Executive Regulations (Decree No. 822 of 2019).

1. Scope

This policy explains how cancellations and refunds work for The Five HR, operated by [[ LEGAL ENTITY NAME ]] ("The Five"). It forms part of, and should be read with, our Terms of Service. It does not limit any mandatory rights you have as a consumer under Egyptian law.

2. Free plan — no charges

The Service includes a permanent Free plan for small teams. No payment card is required and there are no subscription charges while you remain on Free. Paid plans are optional upgrades with higher limits and capacity; you are charged only after you actively choose and pay for a paid plan.

3. Cancelling a subscription

For a paid plan, you may cancel at any time from your account settings or by emailing billing@thefive.space. Under the current manual-payment flow, simply do not send the next renewal payment; unless stated otherwise, you keep paid access until the end of the period you already paid for, after which the paid plan expires under the workspace access policy.

4. Distance-contract rights (Law No. 181 of 2018)

Because subscriptions are purchased remotely, the Consumer Protection Law No. 181 of 2018 and its Executive Regulations apply. In particular, after accepting a distance contract you have the right to correct or modify your order within seven (7) working days, and to receive clear pre-contractual information about the provider and the service (see "Seller information" in our Terms). Your statutory consumer rights are preserved and are not affected by this policy.

5. Refund eligibility

For paid subscriptions, refunds are considered as follows:

• Within 14 days of a first paid charge, if the Service has a material defect that we cannot resolve in a reasonable time, you may request a refund of that charge.
• Billing errors (e.g. duplicate or incorrect charges) are refunded in full once verified.
• Fees for a billing period that has already started are generally non-refundable, except where required by law or where the Service had a material defect we could not resolve in a reasonable time.

6. How to request a refund

Email billing@thefive.space from your account email with your account name, the charge date and amount, and the reason. We may ask for details to verify the request.

7. Refund method & timing

Approved refunds are issued to the original payment method. We process approved refunds within 14 days; your bank or card issuer may take additional time to post the funds. Refunds are made in the original currency of the charge (EGP unless stated otherwise).

8. Non-refundable items

Subscription periods already used, and any one-off onboarding or setup services already performed, are non-refundable.

9. Chargebacks

If you believe a charge is wrong, please contact us first — we resolve most issues quickly. Initiating a chargeback without contacting us may lead to suspension of the account pending resolution.

10. Contact