Remote Support Agent

Join NileCon Egypt as a German-speaking Remote Support Agent and work with clients from the DACH region (Germany, Austria and Switzerland). You will support customers remotely via phone, email and/or chat and become part of an international, growing team. Your responsibilities • Provide professional customer support in German • Handle customer inquiries via phone, email and chat • Document and manage customer requests • Work according to the processes and quality standards of our clients • Collaborate with your team remotely What we are looking for • German level C1 or higher • Good communication skills • Reliable and professional working style • Comfortable working with computers and digital tools • Customer service experience is an advantage, but not mandatory • Students and graduates are welcome What we offer • 100% remote work • Full-time employment with NileCon Egypt • Competitive salary package • Performance-based bonus • Internet & electricity allowance • Training and onboarding • Opportunities for professional development and internal promotion • Work experience with companies from the DACH region